FAQ: Frequently Asked Questions

KaracterMania is a designer and manufacturer of officially licensed products. We sell to private and professional customers (distributors, stores or wholesalers).

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  • PRODUCTS IN STOCK, PRE-SALE PRODUCTS, AND DELIVERY DATES
  • TRANSPORTATION COST, SUGGESTED RETAIL PRICE, DISTRIBUTOR'S FEE, METHOD OF PAYMENT.
  • ADVANTAGES OF BEING A DISTRIBUTOR

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Phone: (+34) 934 80 00 12
Email: shop@karactermania.com
Customer service hours: Monday to Friday: 9:00 - 14:45. (UTC +1)
Pick up hours: Monday to Friday: 9:00-13:45 and 15:00-17:45 (UTC +1)

PRODUCTS IN STOCK, PRE-SALE PRODUCTS, AND DELIVERY DATES

All items you see are in stock, except those indicated with the pre-sale label. You will be able to add products as long as they are in stock. When a product is out of stock, it is not displayed on the website.
The complete catalog is the items you see on the web. If you are looking for the reference of an article and it does not appear, it is because that product is already out of stock.
The items with the label "Pre-sale" are not in stock, they are products of the new collection or replacements in the final phase of production. Pre-sale items are only visible to registered and activated distributors.
The goods are sent in a single shipment to reduce transportation costs. If your order consists of in-stock items only, delivery is immediate. If your order contains both in-stock and pre-sale items, merchandise will be shipped on the later delivery date when all products are available for shipment. Contact us to request partial deliveries.
You can check the dates of the items in your order before placing your order, and then in the email sent to you when you place your order, and in your customer area 24 hours after placing your order.
We manufacture limited editions in different batches. Depending on the type of product format, we have different end of production dates. To receive the first production batch, we advise you to reserve your products as soon as possible by ordering online.

TRANSPORTATION COST, SUGGESTED RETAIL PRICE, DISTRIBUTOR'S FEE, METHOD OF PAYMENT.

Distributors (General Conditions): Shipping and/or customs charges are NOT calculated on the website when you place your order. Transport costs are calculated after receiving the order, depending on the destination, weight and size of the items. We then send you a proforma invoice, and await confirmation from you.
Shipping costs are automatically calculated on the website when you place your order.
The distributor to see your rate must access with your user. The prices you see are your purchase price. The suggested retail price can be known by browsing the web without being registered.
The retail price can be viewed without being registered.
If it is your first order or your payment terms are in advance, payment is requested when all goods are available for shipment. Payment can be by bank transfer, by credit card, by contacting us by phone, or negotiated terms.
The method of payment is by credit card or PayPal at the time of finalizing the order.

ADVANTAGES OF BEING A DISTRIBUTOR

To become a distributor you must register as a retailer or wholesaler at https://karactermania.com/es/login. After registering, you will receive an email that you must answer in order for us to validate your account.

As a distributor you can register as a store or wholesaler.

General conditions as a store:

  • MOQ (minimum order quantity per reference) from 2 to 6 items.
  • Access to the price list for stores.

General conditions as a wholesaler:

  • MOQ (minimum order quantity per reference) from 6 to 10 items.
  • Discount on the price list for stores.

See the products with their purchase price and agreed discount, and in the customer area, there are the following sections:

  • MY ACCOUNT: Your account details, and delivery addresses.
  • MY ORDERS: You will see your orders placed online only. 24 hours after placing your order online you will see the estimated delivery date. If your order includes pre-sale products, you will see different delivery dates for each product, and possible batches of products with delivery dates.
  • MY INVOICES: You will be able to download in PDF the invoices of the last year of your online and offline orders.
  • CATALOGS: You will be able to download in PDF the catalogs of the last collection.
  • LAUNCHING: We inform about new products.
  • View products with distributor price list.
  • Place an order online.
  • Reserve pre-sale products of the new collections.
  • Access to articles in PDF.
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